Providence Clinic @ Novena - Singapore

Benjamin Leong

5 stars clinic. Staff at counter are very friendly and welcoming. Has been seeing Dr Mok for awhile now, he is professional and provides good medical care.

Z. ye

Very bad experience that clinic reception rejused to accept patient. The clinic opening hour is till 1pm, I arrived at 12:40pm. Reception said there's still 1 patient before me, so cannot accept me. Even not bothered to check with doctor. I told them I am having cold, not feeling well. Maybe my case is not serious, so not deserved medical assistance from the clinic. Very funny, first time to see a clinic reception behaves like this. Another time, I arrived at clinic in the morning, but reception asked me to come back at 11:30am? But clinic opening hour is from 9am. It is kind of difficult to see doctor here, due to their selective.

Christy Lo

Dr. Mok at Providence Clinic, Novena, exemplifies professionalism and attentiveness. He took the initiative to update my waiting family about my condition and expected duration. Despite longer wait times compared to nearby clinics, Dr. Mok's accurate diagnoses and effective prescriptions ensure swift recovery. Highly recommended for those prioritizing quality care over convenience.

Steven Lim

Snr Nurse, Liza’s service is amazing! Wife came for flu treatment and she reminded her to collect her other regular med. Superb personalized service even though we are not regulars.
Dr Mok, as usual, is at his best too.

Astrid Lim

Incredibly rude part timer doctor which left me appalled and shocked.

I called in advance to check if my medicine was available (which is not readily available at all GP clinics) and the nurses confirmed that it was. When I entered the consultation room, before I could even sit and calm myself down, the doctor was incredibly rude by demanding what my problem was, then when I mentioned I needed the medicine, he rudely said that he’s a part time doctor and only the anchor doctors could prescribe it. Then he said he didn’t want to waste my time and I was left standing there in shock with the unexpected brashness. Then he said “I won’t charge your consultation”.

I don’t think it’s about the payment approach or my time per se - I think there’s a basic level of respect and courtesy that could have been displayed to any patient, whether you’re able to help out or not.

Absurdly shocked and certainly hope the anchor doctor is much better.

Jinwoo Park

I really like the doctors here. He is a heart kind and good doctor. But today I'm really mad with the nurse. I arrived at the clinic at 9:20 in the morning and wanted to see the doctor. But the nurse told me that doctor will come at 11:00. So I have to come back 11am .And she informed me that there were two patients in front of me.
So I have to arrange my work so I called two of my morning customers and put it off at 12pm noon. Fortunately, as a regular customer, they agreed. I arrived at the clinic at 11 o'clock and was waiting to see the doctor. After examining two patients in front of me, it was finally my turn. I kept staring look at my watch and thinking that I had to get checked out quickly and go back to work.

In the meantime, a patient who was waiting went to the nurse and asked to see him a little earlier. Then the nurse said okay and told me to that my turn must have to next of this patient. Because That patient had to go by 12:00.
I also need to go back and start work by 12pm.
I want to ask how they thinking i waiting for the 2 hours and half hour this morning. I like the doctor but I have to leave a this kind of review. It's really very very bad Day for me.

Peter Condron

Updating this review as the Clinic did reach out to contact me and took the time to explain and apologize for the issues I ran into.

The usual Doctors that we visit at Providence are excellent and always give me and and family excellent medical advice.

In light of this, and the followup by the clinic, going to chalk this up to a one-off bad experience.

Thanks to Dr Srinesh for taking the time to reach out to me.

--Original Review ---

When the usual Doctors are there they are great! Problem is that sometimes the doctors are there, sometimes not. Sometimes they are open, other times not. Sometimes they answer the phone, othertimes .. well, you get the picture. Also, the temp Doctor I saw today was truly, truly terrible and didn't have a clue. Had to go to another doctor instead.

Jelyn Chew

I won’t return. The clinic assistants could not resolve simple administrative errors even when I’m very certain it was clinic’s oversight. I offered to go to the clinic to sort out the matter but they told me the doctor would charge me for consultation. It’s ridiculous when I’m not even going for a consult! Here’s a patient who just wanted to make good an error but the clinic was only keen to push their fault away. Utterly disappointed!

Updated (13/7/22): Dr Sri (not the doc who saw me) from the clinic contacted me after this review. He patiently listened to my exasperating experience with his admin team and was sincere in helping to resolve the issue. While the experience still leaves a bad taste in my mouth, I appreciate this doctor’s effort to make things right.