Raffles Medical Clementi - Singapore

Sylvia C.

I have small veins, so getting my blood drawn is usually difficult—it’s rare for someone to find my veins on the first try.

However, Nurse Helen was incredibly skilled and patient. She took the time to make sure I was comfortable and put me at ease throughout the process.

Despite the challenge, she located my vein with ease, making the experience so much smoother than usual. I truly appreciate her expertise and gentle care.

Evangeline Tan

The Filipino clinic assistant at the reception was friendly and courteous and doctor was professional. The clinic is clean and brightly lit. Hence deserve the 2 stars. However, the wait time is extremely long, more than an hour and extremely expensive! $153 for less than 10 minutes consult. Wait time to collect medication was also very long. I was shocked that there is a practice cost and had to Google what it is for and realised it covers the rental (fixed overheads) and the clinic assistants' salaries (variable costs). I cannot comprehend how this should be passed on to patients. I hope Minister of Health reads this review and help him understand why people would rather visit the A&E which charges a flat rate of about $120 at public hospitals. Will I come back? It’s a definite no for me due to the charges. They are more expensive than A&E at Raffles Hospital.

Ann

I went to the Clementi clinic for an MC and brought my children along. However, I was very disappointed with the attitude of the middle-aged receptionist/nurse.

When I registered my children, she questioned their nationality even though I had already shown their Sg birth cert. She then entered the data incorrectly and scolded me for her own mistakes. I was extremely frustrated and had to firmly remind her to behave professionally.

We were covered by my company insurance but when we made payment another nurse asked why my spouse had not registered my other child's insurance and questioned why the coverage so little? Do you even know what they covered?

Really wish they’re more professional towards the customers. As long as we are paying and treating you with respect, why can’t you treat us with equal respect.

Clement Chiu

Did my Heatlth Screening and came in at 9:20am, left at 10:40. Was expecting to wait abit longer as it was a Friday but it was quick.

Nurse Kok (Helen) was the one who served me and she was very professional on how she conducted the test.

She was also very personable and kept me comfortable before drawing my blood. Overall good conversation with her and admired her ability to perform her tasks while managing a team.

A SM

completed the HPV vaccine series. The nurses were friendly, and the doctors were both experienced and professional. I didn’t have to wait long, and the clinic was very clean too. Highly recommended!!

A Lim

I’ve given this clinic multiple chances due to its convenient location, but the quality of care is disappointing. The doctors are friendly enough but inexperienced. I often have to return because the prescribed medications are ineffective. The doctors tend to prescribe common over-the-counter meds, no different from self-medicating, and slap you with a ridiculous bill.

Sora Dai

I came in to the clinic at about 5:15pm not realising the clinic closed at 5pm. But the signage says open and the door is not locked. So I walked in.
The reception/nurse, (a middle age lady) didn’t even ask what was wrong with me. She looked at me with one kinda face and asked sarcastically, “you also want to see doctor? Doctor need to go for dinner. Come back at 6:30.” She was so rude.

There was only 1 patient there. Least she can do is ask me whats wrong with me and tell me nicely that the other patient is the last patient doc can see cos he’s gng for dinner. Instead she was rude and sarcastic. I’m not having flu or what, I have chest pain. Such bad service for people in healthcare industry. No care and concern or empathy. I will never come back to this clinic.

I then walked to another clinic nearby. When I told him that I had bad chest pain, he got worried. He was concerned and gave me a pass and arranged for me to go A&E.

孤星LoneStar

Friendly and experience. Getting medical examination here is a breeze.

They know what they are doing. No wonder quite a queue here.

The location is also suit me as not too far away from Jurong East or Clementi MRT Station.